Mindblown: a blog about philosophy.
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ANNUAL LEAVE VACATION AND THE NIGERIAN LABOUR ACT: ADMINISTRATION, ENTITLEMENT AND PAYMENT.
In recent times, I have had to attend to enquiries from employees, Human Resource Managers and individual business owners on issues that bother on Annual Leave Vacations, the position of the Nigerian Labour Law a on its legality, approved days of vacation, mode of payment, procedures and its relationship to sick and maternity leave entitlement.…
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2017 TRAINING AND CERTIFICATION CALENDAR
The two world leading learning and certification Institutes through its affiliate ( Darach Associate and Marketing Consulting Nigeria Limited) in Nigeria, joyfully announce the release of their 2017 training and certification calendar. In view of the Institutes commitment to self development and popular demand by leading employers for certification holders, the American Certification Institute, Lewes…
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THE BUSINESS OF TRAINING AND HOW TO TAKE YOUR TRAINING SKILLS TO THE TOP AND BE PAID HANDSOMELY
Training and learning are intricately interwoven, markedly different in approaches but are an interestingly unique aspect of the educational process. Training is the process of giving information, communicating knowledge directed at the development of skills or skill sets that are necessary for the performance of a given task or job function. Learning is the process…
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LET’S TAKE CHARGE OF YOUR SALES AND MARKETING ACTIVITIES IN NIGERIA
LETS TAKE CHARGE OF YOUR SALES IN NIGERIA Many business owners are asking themselves how they can make their companies competitive in the face of the rapidly changing Nigerian business environment just as many are asking how they can channel and focus their scarce resources and competitive strength to achieve better profit. Darach Associate and…
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INTERNATIONAL CERTIFICATION IN SUPPLY CHAIN MANAGEMENT, SHIPPING , LOGISTICS AND PURCHASING
The Nigerian economy is being diversified from its mono product and oil based sector to a multi products /revenue generating economy. The pointer to this is the great emphasis that is now directed at agriculture, mining and industrialization. For a discerning mind, attention should be paid to capacity building and acquisition of knowledge that would…
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HUMAN RESOURCE AS A COMPETITIVE ADVANTAGE
Thriving in a difficult business environment requires a well thought out strategy and the ability to be creative in the application of specific action plans aimed at navigating the turbulent water of change in customers preferences, competition, and global economic dynamics. One interesting fact that we must all embrace is the truth that the economic…
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EVERY GOOD MANAGER IS A TRAINER
Management is defines as working with and through others in order to achieve shared objective or purpose. This would then mean that a manager or supervisor will be required to understand how people learn and accept such objective or purpose as relevant and worth pursuing in the best interest of the organization. Suffice to say…
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Darach’s Direct Sales Solutions and Outsourcing Services in Nigeria
WE SELL AND POSITIONED YOUR PRODUCTS AND SERVICES IN THE HEARTS OF THE CONSUMERS IN NIGERIA Darach Associate and Marketing Consulting Nigeria Limited has a network of foot-soldiers ( Sales and Marketing personnel ) spread across twelve commercial cities in Nigeria and deep knowledge of marketing campaign, tested product and brand communication strategy to effectively…
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BIG Discount on all Certification Courses of the International Purchasing & Supply Chain Management Institute & American Certification Institute
BIG DISCOUNT!!! BIG DISCOUNT!!!! Register for any of our upcoming certification courses between now and September 30, 2017, and get a 5% off tuition + examination fee. A delegation of 5 (Five) shall receive an additional 10% discount. To qualify please complete the registration form between the stated period with evidence of payment less the…
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Darach Associate Appointed as Sole Alliance Partner to the International Purchasing and Supply Chain Management Institute USA
INTERNATIONAL PURCHASING AND SUPPLY CHAIN MANAGEMENT INSTITUTE, USA will help your Career take A FLIGHT. Beyond your present academic qualifications and work experience, international certification provides added advantages and exposure to global best practices and opportunities that are beyond your domestics environment. Darach Associate and Marketing Consulting Nigeria Limited in alliance with the International Purchasing…
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International Customer Service Certification
In today highly competitive business environment, managing customer relationship and effectively interacting with your customers are critical to an organization success. By enhancing the customer experience, organizations could develop a strong relationship between the customer and the organization. If sustain over time, organizations could strengthen their competitive positions and as a result gain increase profitability.…
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WINNING THE CUSTOMER SERVICE WAR IN CYBERSPACE
WINNING THE CUSTOMER SERVICE WAR IN CYBERSPACE The World Wide Web (www), cloud technology, dot.com, hash tags (#) among others are modern technological developments that brought changes on how customers view service providers in todays global market. Just as we see in space war where supersonic, ultra-high-speed space crafts are deployed in warfare and aliens…
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WHY ARE TODAY’S CUSTOMERS DIFFICULT TO PLEASE?
I recently trained a group of employees of different companies in Nigeria, and one of the questions that was thrown up was the seeming difficulty of managing the ever increasing customers complaint and the frustration that this seems to generate. My reaction was first to correct the impression that customers are difficult but rather to…
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WHY CUSTOMERS BEHAVE THE WAY THEY DO AND WHAT YOU CAN DO TO WIN THEM OVER
In a recent training for key customer service practitioners, I was confronted with some seemingly difficult questions bothering on the fact that some customers can be overbearing, excessively implacable and that no matter what you do they are just too difficult to please. WORST CASE SCENARIOS A Verbally abusive customer. A waitress in a prestigious…
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WHERE HAS MY CUSTOMER GONE?
Customers are the live wires of a business. An awareness of this creates in us the consciousness of always asking the question where are my customers are? Or where has my customer gone? Any organization, marketing practitioners or customer service personnel that cannot readily provide answers to the whereabouts of his or her customer does…
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UNDERSTANDING THE NEEDS OF TODAY’S & TOMORROWS CUSTOMERS
Knowing who the customers are or having good knowledge of the customers is crucial and significant for the success of any business. To remain in the hearts of your customers you should be able to provide clear and succinct answers to the following questions: 1) Who are my customers? 2) Who should our customer be?…
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HOW TO WIN BACK A LOST CUSTOMER
In todays competitive environment it is important that more customers are won and market share widen on a regular basis. Customers should be made to stay loyal by offering them a quality product, superior service experience and a thought out customer service practice should be put in place to ensure continued customer satisfaction and loyalty.…
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RESTRICTIVE COVENANTS IN EMPLOYMENT CONTRACT: THE PRACTICE AND BENEFITS
Restrictive Covenants The success of an organization and its capacity to remain competitive is largely based on its ability to deliver superior services, bring unique value to customers and ensure their retention especially from predatory competition and sometimes from “internal enemiesâ€. To all intents and purposes, trade secrets, confidential information, sensitive data, customer/client list, marketing…
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BETTING AND GAMBLING AT WORKPLACE: EMPLOYMENT REGULATIONS AND THE NIGERIAN LAWS.
The prevalence of betting centers and the acceptance of lottery by a larger percentage of the Nigerian population has thrown up a peculiar challenge for business owners, human resource management team, and professionals in the country. I did not pay serious attention to this until a colleague informed me of the fact that over 75…
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HOW SHOULD ORGANIZATIONS MANAGE WORKPLACE GAMBLING?
It is a recognizable fact that the employer has a reasonable amount of control over employees conduct while at work, however, off-duty regulation of workers conduct is limited. This portends that whilst the employee is on duty during official work hours the employer has the backing of the law to regulate and manage their workers…
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